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Contact Our Team

Have questions about pricing, features, limits, or custom API integration plans? Reach out to the Innovation Tek team!

Support Channels

Innovation Tek (Innotek)

innotek.global

General Inquiries

info@MoodScanr.com

support@innotek.global

Response Time

Our engineering and support team typically replies in under 24 hours.

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Frequently Asked Questions

Everything you need to know about the platform, extension, and payments.

How do I use the Chrome Extension?

Install the unpacked extension directory from the extension folder. When watching any YouTube video, a pink floating "MoodScanr Live" button will appear on the right side of the page to open the sidebar panel.

What are the API rate limits?

To ensure high system availability, the backend API enforces rate limits of 15 requests per minute for scans and 60 requests per minute for quota queries.

How can I upgrade to the Pro plan?

Navigate to the "Plans & Billing" tab inside your dashboard and click "Upgrade to Pro" to start real Stripe Checkout payment mapping.

How do I cancel my subscription?

You can cancel directly inside the Plans & Billing tab of your dashboard at any time. When cancelled, you will retain active Pro features until the end of the current billing cycle. No hidden cancellation fees.